To deliver on its mandate, ensure progress towards the realisation of the vision, effective and efficient implementation of the strategic objectives BONELA will hold itself and other stakeholders accountable to fulfil their duty-bearer roles and obligations in service delivery to key populations. Accountability will be premised on the principles of trust, transparency, shared and common interests, wise use resources. This will be further guiding by the principles indicated in the Figure 5. Service delivery will be people centred, gender and human rights sensitive and responsive, non-stigmatizing and discriminatory, and will aim at removing social, human rights, policy, and legal barriers to access and utilisation. BONELA will not only advocate for, but also strengthen meaningful engagement and participation by key and vulnerable populations.